Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@michelecaravelli.com. 

All returns will be processed within 5 business days, after we have received your products. To ensure your return gets processed in a timely manner, please enclose any documentation pertaining to your order and ship to:

4344 Lake Shore Dr. # 4344,

Waco, TX 76710

Before shipping your product back to us, please see below conditions.

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Return Conditions

• Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
• If you return a sized-to-order ring, we will refund the sizing fee once we process your return.
• Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards*, jewelry that has been engraved or altered/modified beyond sizing.
• All refunds are credited to the same tender as the original purchase.
  • Credit and Debit Cards - The same account will be credited.
  • Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
  • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card.
• For Online Orders: We will credit your original payment method, excluding delivery charges.
  • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
• Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
• If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: Michele Caravelli, 4344 Lake Shore Dr. # 4344, Waco, TX 76710) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
• All shipped returns MUST include the Packing Slip and all original documents received with your order.
• All returns will be inspected by our Quality Assurance team before a refund is issued.

RESTOCKING FEE FOR SILVER, GOLD & PLATINUM PRODUCTS PRODUCT FEE

Stock Jewelry

5%

Initials & Numbers - 6mm & under

25%

Custom or Special Orders

25%

Acceptable Returns After 30 Days

25%

 

MICHELE CARAVELLI QUALITY CONTROL/COMPLAINT DEPARTMENT: (254) 218-3992

ALL CLAIMS MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT

THANK YOU FROM ALL OF US AT MICHELE CARAVELLI

Michele Caravelli takes every measure possible to inform, educate, and show customers all important and relevant information regarding our precious metal products. If any situation were to arise in which an agreement can't be reached, please feel free to contact us at the above number or email us at: sales@michelecaravelli.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@michelecaravelli.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Michael.Cara@michelecaravelli.com.